Terms & Conditions

This policy is a “living” document, and subject to change in the future. Please get in touch (see ‘Alerting us’ below) if you’d like to suggest any changes.

Introduction

These legal terms (English law applies) are between you and tiney Limited (tiney/us/we) and you agree to them by using the tiney Community Hub. They should be viewed alongside tiney’s overall Terms Of Use.

Community Guidelines

By using the forum you agree to follow our Community Guidelines. We might update these occasionally, but they’ll always be available on the forum. We may suspend or remove your account if you don’t follow these guidelines.

Content

Because transparency is so important to tiney, we like to maintain the integrity of the hub by not deleting posts unless they violate our Guidelines. So, by posting any content on the forum you agree to us using this for as long as we need.

Tiney is permitted to use any content you post on the Community Hub on other parts of tiney.co, on our social media channels, in our marketing materials, or in articles about tiney printed or posted by third parties. When using your content in this way, tiney will ask permission before using your image or full name alongside any content you’ve posted and for such use cases, all rights to the final work will be retained by tiney.

Responsibility

You’re fully responsible for any of your content. You need to make sure you have permission to post any information (where needed), and won’t harm anyone by making it public.

Liability for shared content

Information posted by other users on the community hub may not be correct. Use this information carefully and check with the tiney team if you have questions or concerns. No damages resulting from information taken from the community hub can be held against tiney.

Links to third party websites

Tiney is not responsible for any material on other websites which we or community hub users link to. Community Guidelines The tiney Community Hub is a place where all users should feel welcome and included to share their opinions. And while we accept (and encourage) all manner of differing opinions, we also want to ensure people always feel safe. The purpose of these guidelines is to outline our community values - what we do, and don’t, stand for - and the measures we take to protect them. The tiney community is made up of educators passionate about giving children the best possible start in life, providing a fantastic service to families, and running a thriving business from their own home. The Community Hub is a place for mutual learning, support, sharing, and connection. Please follow these guidelines for using it effectively and appropriately. Be inclusive The diversity of our community is one of its great strengths. We expect the tiney team and community to champion diversity, promote inclusion, and challenge prejudice and intolerance at all times. We want everyone to feel included in our community. In particular, nobody should ever feel excluded on the basis of their:

• Gender, gender identity, or gender expression
• Sexual orientation
• Disability or medical condition
• Physical appearance (including but not limited to body size)
• Race
• Age
• Religion

A note on politics: Political discussions are not banned, but we don’t tolerate using our forum as a personal soapbox to air political opinions. As always, our moderators have the final say on this.

Be child-centred

We’re all here because we care about children. Let’s bring things back to the child, talk positively about children at all times, and uphold a shared belief in young children’s incredible ability to learn and develop.

Note: Safeguarding children on the hub is our number one priority. Please never post photos here that you do not have permission to post or that you would not share publicly (i.e. if you would not share it on Instagram, do not share it here). This enables us to safeguard children and ensure photos are never shared without permission on the hub.

Be professional

The tiney community is a network of education professionals. Have fun on the site and build strong relationships with other home leaders, but keep the tone of discussions professional and constructive at all times.

Be kind and respectful

The community hub is a place for discussion and sharing of ideas. There will be differences of opinion on some subjects, but please remain kind and respectful to one another throughout. Remember that context can get lost when communicating via text, and that some participants are using a language that is not their native tongue. In the event of a misunderstanding, ask for clarification and attempt to have a calm discussion before assuming that someone is being offensive or disrespectful.

Be sensitive

Being an early educator means dealing with all sorts of emotional and sensitive subjects. Please be sensitive and empathetic in the language you use, and please respect the confidentiality of the children and families you work with at all times.

Be supportive

The Community Hub only works when you help one another. Do play an active role and share ideas and answers as often as you can. Please stay on post in discussions and respect the intentions of the person who created the post.

Be constructive

We are a learning community. We will all make mistakes, get things wrong, or not understand fully at times. As educators, we know that great feedback helps people learn. Do offer one another feedback if appropriate, but maybe consider doing it via a private message as this can make people uncomfortable when shared publicly. Remember to use positive, specific language to do this. Likewise, please share your ideas and feedback openly with the tiney team, either via the Wish List, or via a private message to the team.

Be vigilant

As Early Educators, we work with the most vulnerable people in society. If you read anything that makes you concerned about the safety or welfare of a child, or the safety or quality of another home nursery setting, please report it to the tiney team immediately.

Moderation and unacceptable behaviour

The following types of content are strictly forbidden on the community hub:

• Unprofessional conduct, bullying, or harassment
• Discriminatory or inappropriate language
• Attempts to buy or sell products or services
• Sharing private information (e.g. about children or their families)
• Photos of children you do not have permission to share
• Intimate or inappropriate images

And please also avoid:

Posting in languages other than English. We want all content on the hub to be accessible to everyone.

Discussing moderation actions in public. If you wish to comment on an action taken, please contact a tiney team member via private message.

If you spot any of these things, please report them immediately (see below, ‘Alerting us).

Photos of children

Safeguarding children on the hub is our number one priority. Please never post photos here that you do not have permission to post or that you would not share publicly (i.e. if you would not share it on Instagram, do not share it here). This enables us to safeguard children and ensure photos are never shared without permission on the hub.For further information, see this NSPCC guidance on photography and sharing images. In the event of breaches to these guidelines, the tiney team will change or remove content, and may restrict access to individual users.

Our Shared Values

You agree that:

• We are collectively and individually committed to safety and inclusivity.
• We have zero tolerance for abuse, harassment, or discrimination.
• We respect people’s boundaries and identities.
• We refrain from using language that can be considered oppressive (systemically or otherwise), eg. sexist, racist, homophobic, transphobic, ableist, classist, etc. - this includes (but is not limited to) various slurs.
• We avoid using offensive topics as a form of humour.

We actively work towards:

• Being a safe community.
• Cultivating a network of support and encouragement for each other.
• Encouraging responsible and varied forms of expression.

We condemn:

• Stalking or publishing private information (‘doxxing)
• Threats of harm or harassment.
• Anything that compromises people’s safety.

Etiquette

We avoid:

• Name-calling.
• Ad hominem attacks (criticising a poster personally, not their post).
• Responding to a post’s tone instead of its actual content.
• Replying in a confrontational manner when we see a post we think needs attention (use the flag feature to report it instead).
• Deliberately derailing threads, or other forms of trolling.
• Posting low-value content that doesn’t add to the discussion.
• Repeatedly making the same arguments, instead of moving on. We’ll lock threads that end up going in circles.

We’re polite and respectful:

• Don’t post anything that a reasonable person would consider offensive, abusive, or hate speech.
• Don’t post anything obscene or sexually explicit.
• Don’t harass or grief anyone, impersonate people, or expose their private information.
• Don’t post spam or otherwise vandalize the forum.

It’s best to avoid even the appearance of any of these things. If you’re unsure, ask yourself how you would feel if your post was shown to your boss, family, or friends. When in doubt, avoid it.

When we’re called out, we:

• Listen without interruption.
• Believe what the person is saying & do not attempt to disqualify what they have to say.
• Ask for tips and help toward avoiding reoffending in the future.
• Apologise and ask forgiveness.
• If the above is ever unclear, final decisions are at the discretion of the moderation team (Community Leaders and the tiney team, with the team having the ultimate say). They will use their best judgement to determine what is in the best interest of maintaining an inclusive community. Just because something is not explicitly prohibited in this document, that doesn’t make it automatically ok.
• Please respect what they decide.

Consequences for breaking the rules

We take a strong stance on enforcing our community guidelines. In severe cases, such as posting content that we have zero tolerance on, we will immediately ban and remove the user from our community.

For other violations, we’ll follow these steps:

First offence: we’ll send you a warning. We’ll be in touch to let you know what you did, and we’ll point out which part of the Code of Conduct you’re breaking.

Second offence: we’ll take an action. This can be a short-term suspension (for repeated misbehaviour), a long-term suspension (for repeated misbehaviour on a large scale, or a significant incident), or outright removal from the Community forum (for extremely serious situations).

For future offences: if - following a suspension - you return and are still disruptive, we’ll fully remove you from the community.

Alerting us

If you see a community post which breaches these guidelines, please flag it to make one of the team aware. Here’s how -

Click the three dots (…) on the post and click on ‘Flag’ or `Report`.

Posts that are flagged by several members of the community are automatically hidden until the author or a member of the team has reviewed it.

If you experience abuse, harassment, discrimination, or feel unsafe, let a tiney team member know as soon as possible via private message.

Anything you share with moderators will be held in confidence. So please don’t hesitate in coming forward.